State Farm® Insurance Agent Jason Hertel
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Jessica Alonso
October 23, 2025
"staff was super friendly and helpful ."
"Thank you Jessica! "
Kevin Fuqua
October 20, 2025
"Always helpful when the app isn’t working and they are wonderful to work with"
"Thanks Kevin! We appreciate the review and your business. "
Candice Dicintio
October 14, 2025
"I’ve had State Farm insurance for the past 7 years and have worked with this office the entire time. The team is always responsive, professional, and genuinely cares about their clients. Shayla has been wonderful to work with, knowledgeable, and always willing to go the extra mile. I highly recommend this office for anyone looking for dependable service and peace of mind."
"Thanks for the very nice review Candice! Our work ethic and "give a rip" mentality sets us apart from many and we appreciate you taking the time to recognize us :-) "
Ecca Nado
October 10, 2025
"Absolutely love Jason's team!! They always take good care of us and answer my questions!"
"Thank you Rebecca! I am so blessed with a great group of agents to work with. Thanks for taking the time to give us a review. "
Jenifer Johnson
October 2, 2025
"I’ve had such a great experience with Jason and his team! They are always professional, friendly, and patient with all my questions. I really appreciate how they take the time to explain things clearly and make sure I understand my options. I feel well taken care of and confident that my insurance needs are in good hands. Highly recommend this office to anyone looking for dependable service and people who truly care."
"Thanks for the great review Jenifer! We appreciate your time and the opportunity to work with you. "
JeTaime Flores
October 1, 2025
"Shayla and Nicole are both amazing Laura and helped so much today."
"Thank you JeTaime! We have a great team of agents here at State Farm Madras. Thanks again for recognizing Nichole and Shayla's efforts! And thanks for the opportunity to serve you. "
Melba Cortez
October 1, 2025
"Everytime i called for something related to my Insurance the Staff/Agents are always friendly and accomodating. They helped in anyway they can. Thank you all for the excellent service"
"Great to hear about your experience Melba. We are thankful you took the time to leave us a review. We appreciate your business. "
JakeNJulie Suppah
September 11, 2025
"EXCELLENT CUSTOMER SERVICE⭐️⭐️⭐️⭐️⭐️"
"Thank you, Jake and Julie! We take a lot of pride in our service so greatly appreciate the compliment, and your business. We enjoy working with you. "
Neil McDaniel
September 10, 2025
"We’ve been happy here for years."
"Thanks so much for taking the time to leave us a review Neil. We greatly appreciate your business. "
J J
August 28, 2025
"Exceptional office staff. Always professional and helpful and kind. Would recommend. They insure all my things, car, truck, house, personal liability!"
"Thanks for the great review JJ! We appreciate your business, vote of confidence, and recommendation. It means a lot. "
Thijmen Samayoa
August 25, 2025
"I love all of the Nicole's and one Jason as state farm"
"Ha! Thank you Thijmen. Nicole is a fantastic agent! We are so thankful to have her on our team. Thanks for your loyalty and continued business. "
Desiree Streeter
August 25, 2025
"I've been with Jason Hertel - State Farm Ins in Madras, OR for 6 years. They've been the best insurance company that I've ever worked with. Everyone in the office have been so friendly & kind to work with and very responsive to your calls and questions. I truly do believe that they care about you and your situation from several personal experiences I've had with them, with the most recent one being a phone call. It was a very hard and troubling phone call for me asking why rates go up when I've never had a ticket or accident, and letting them know on my small fixed Social Security income I no longer could afford the insurance, and I have to search for a lower rate elsewhere. That thought really saddened me because I truly do like that office. Then Austin asked me if I'd like them to reevaluate my policy and rate. I never heard of that before, and said sure. So he had me sign a paper with my consent to have that done. The result totally shocked me. They brought my rate down $180. That was one of those moments you think, "Thats Too Good To Be True", but it was true and totally made my day. I was so happy I didn't have to find and leave this company for another. That rate decrease brought me pretty close to what it was when I first joined their office 6 years ago. They also offer a Medicare Medical Supplement Ins. that eventually I'd like to get, but just couldn't afford at the moment. I don't know if they carry other medical insurance, but it never hurts to ask. Overall, I think they are a great office with a Wonderful and Caring Team, and I would highly recommend them! Thank you Jason Hertel - State Farm Insurance! I greatly appreciate your service and all you've done for me!"
"Thank you so much for the very thoughtful review, Desiree. Austyn is a great agent. We are always looking out for the best interests of our customers and are thankful for clients like yourself. Thanks for the opportunity and sticking with us, we appreciate your business. "
Clarence Easterling
August 15, 2025
"It took less than 15 minutes to switch insurance on different vehicles"
"Thanks for doing business with us Clarence! "
Gustavo Sierra
August 8, 2025
"Shayla help me out very knowledgeable and super helpful would recommend her for all your insurance needs"
"Thanks for the review Gustavo! Shayla is a great asset to our team here at State Farm Madras! "
Maria Diaz
July 28, 2025
"For me the best insurance love my insurance"
"Thank you Maria! We appreciate you! "
Central Oregon Ranch Services
July 25, 2025
"Great service, friendly and helpful staff."
"Thank you for the review! We aim to please :-) "
Randy Roberts
July 25, 2025
"Good choice for insurance needs"
"Thank you Randy - we appreciate that. "
Kim Aksamit
July 24, 2025
"Nice people"
"Thank you Kim! "
Amanda Davis
July 23, 2025
"Always so helpful and clear on all aspects of my policies! Been with the same branch since I was 15!"
"Thanks for the review Amanda! We greatly appreciate your business and loyalty. "
Dwight Roofe
July 23, 2025
"Good insurance agent"
"Thanks Dwight! We appreciate the vote of confidence :-) "
Evan Johnson
July 23, 2025
"Riley was very professional and friendly during our conversation discussing policies and what would work best for me. Looking forward to continued business in the future."
"Thanks for the review Evan! Riley is a great agent! Helping you protect what's most important to you, at a price you can afford, is a job we take seriously :-) "
Lisa Johnson
July 22, 2025
"Terrific team here! Super friendly and helpful, would recommend for any and all insurance needs."
"Thanks for taking the time to review our business Lisa, that is exactly how we want our customers to feel :-) We greatly appreciate your business. Enjoy the rest of your summer! "
Hailee Stites
July 22, 2025
"Very helpful when we needed to file a claim for our truck getting hit in our driveway while we were gone. Very friendly and did everything they could to help us out! ☺️"
"Thank you Hailee! Glad we could help make the claim filing process as smooth as possible. We are here to help you with anything we can. We appreciate your business. "
Misael Rubio
July 21, 2025
"really good insurance company. i really feel like a value costumer. always making sure everything is good with my claim!!"
"Thank you for the review Misael! We do value you and your business so glad it comes through in our service. Thanks for the opportunity! "
Jeanieo Jenks
June 30, 2025
"Quick resolve for my parking lot bumper bash. Thanks to Agent Riley for thorough excellent service."
"Glad to hear the claim went smooth Jeanieo! Riley is fantastic and part of a great team of agents here at State Farm Madras. Thanks for recognizing her efforts - we appreciate the review and your business. "